Privacy Policy

1. Who We Are

The data controller for this website is Symantix Ltd, a company registered in England and Wales (Company No. 05672247), with its registered office at 2 Fuller Gardens, Swindon, SN3 4RP.

You can contact us regarding data protection matters by email at privacy@symantix.co.uk.

2. What Personal Data We Collect

When you use this website, we may collect the following personal data:

• Contact information — if you contact us by email, we will receive your email address and any information you choose to include in your message.
• Usage data — information about how you interact with this website, such as pages visited, time spent, and referring URL, collected via analytics cookies (see our Cookie Policy).
• Technical data — IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.

We do not collect sensitive personal data and we do not intentionally collect data from children under 16.

3. How We Use Your Data

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating this website, subject to appropriate data processing agreements. These may include:

• Hosting and infrastructure providers
• Analytics services (e.g., website traffic analysis)

We may also disclose your data if required by law or to protect our legal rights.

5. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), or where the transfer is to a country with an adequacy decision.

6. How Long We Keep Your Data

• Email enquiries: We retain correspondence for up to 2 years, unless a longer retention period is required by law.
• Analytics data: Aggregated analytics data is retained in accordance with our analytics provider’s data retention settings, typically up to 26 months.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — to request a copy of your personal data we hold
• Right to rectification — to correct inaccurate data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restrict processing — to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@symantix.co.uk. We will respond within one month.

8. Cookies

This website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. How to Complain

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.